Terms of Sale

These Terms of Sale govern the purchase of products through the Kaleidoscope Eye website. By placing an order, you agree to be bound by these terms and conditions. Please read them carefully before proceeding with your purchase.

1. Introduction

This document sets out the terms and conditions on which Kaleidoscope Eye supplies products to you via our website. These terms apply to all users and customers, and by using our site or placing an order, you agree to comply with them.

2. Interpretation

In these Terms of Sale:

  • “Kaleidoscope Eye”, “we”, “us”, “our” refers to the company selling the products.

  • “You”, “your” refers to the person purchasing products from our website.

  • “Products” refers to any goods made available through our website.

  • “Website” or “Site” refers to www.kaleidoscopeeye.co.uk or any other domain operated by us.

3. Order Process

Orders can be placed through our website by following the prompts to checkout. Once an order is submitted, you will receive an order confirmation by email. This acknowledgment does not constitute acceptance of your order. A contract between you and Kaleidoscope Eye is formed only when we confirm dispatch of your items.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraudulent activity.

4. The Products

We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However, due to variations in displays and manufacturing, there may be minor differences between the product images and the actual item delivered. All product sizes and measurements are approximate.

5. Price and Payment

Prices are clearly displayed on the website and include any applicable taxes (unless otherwise stated). Shipping costs are added at checkout. We accept payment through secure third-party providers and require payment in full before dispatch.

In the event of a pricing error, we reserve the right to cancel any affected orders and offer a full refund.

6. Your Warranties

By placing an order, you warrant that:

  • You are legally capable of entering into binding contracts.

  • The information you provide to us is accurate and complete.

  • You are purchasing the products for personal use and not for resale.

7. Delivery Policy

We offer delivery services to a wide range of locations. Estimated delivery times are provided at checkout and may vary based on your location. Any delivery dates provided are estimates and not guaranteed.

You are responsible for any import duties or customs charges incurred in your country of residence.

8. Risk and Ownership

Risk in the products passes to you upon delivery. Ownership of the products passes to you once full payment, including delivery charges, has been received.

9. "Cooling Off" Period

Customers in the UK and EU have the right to cancel an order within 14 days of receiving the goods, in accordance with consumer protection legislation. To exercise this right, you must inform us in writing and return the goods unused and in their original condition within 14 days of cancellation. Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly supplied.

10. Statutory Rights

These Terms of Sale do not affect your statutory rights. If you receive a product that is defective or not as described, you are entitled to a repair, replacement, or refund as provided by consumer law.

11. Refunds

Refunds will be processed once returned items have been received and inspected. Items must be returned in their original condition, unworn, unwashed, and with tags attached. We reserve the right to refuse refunds for items that do not meet these conditions.

Refunds will be issued using the same payment method used for the original transaction and may take up to 10 working days to appear in your account.

12. Limitations of Liability

To the fullest extent permitted by law, Kaleidoscope Eye shall not be liable for:

  • Any indirect, incidental, or consequential losses arising from your use of our products or website.

  • Any delay or failure to deliver due to events beyond our reasonable control.

Our liability in respect of any order shall not exceed the total amount paid by you for the relevant products.

13. General Terms

  • These Terms of Sale may be updated periodically; any changes will apply to future orders.

  • If any provision is found to be invalid or unenforceable, it shall not affect the validity of the remaining terms.

  • Our failure to enforce any provision shall not be deemed a waiver of that provision.